If you have a compliment or a complaint we want to hear about it.
We listen to our customers and members. You can trust that we take your feedback onboard. We take pride in what you think we do well, and we learn from what you think we could do better.
If you want to commend one of our agents, please let us know by clicking on the ‘contact’ button below. We take your words, pass them on to the agent, and their principal, and our leadership team so that good work is celebrated.
If you feel we haven’t delivered on what we promised, let us know and we’ll look into it for you. We take all concerns seriously and every complaint is fully investigated by liaising with you and the Principal. If you would prefer us to keep the information you send us confidential, please tell us on the next page. We’ll let you know what we’re doing about your complaint as soon as possible.